Our hearts go out to those affected by the Brussels bombings. Since Tuesday morning’s subway and airport blasts, the tragedy has been top-of-mind for us here at TuGo.

If you or your loved ones have been injured or affected by the bombings or are planning a trip to Brussels, you’re likely wondering how your travel insurance protects you. We provide some advice below.

If you’ve been injured in the attack

Contact local emergency services immediately to get medical attention. If you’ve got a TuGo Travel Insurance plan and need support, call our worldwide collect emergency number at 604-278-4108. We’ll coordinate medical care and help you get in touch with the Canadian Embassy or Consulate, if needed.

Your Travel Medical or Trip Interruption Plan may cover your injuries and pay for your return home.

If you’re planning a trip to Brussels — how your TuGo® Policy covers you

You may be wondering if you should still go. You may also be wondering whether your Trip Cancellation/Trip Interruption Plan would cover the cost of your trip if you decided not to.

As per our policy, coverage is available when the Canadian government has issued an advisory that recommends travellers “Avoid all travel” or “Avoid non-essential travel” on the contracted dates to the contracted destination. The advisory must be issued after you bought your policy and booked your trip.

However, in response to this tragedy, TuGo has made an exception and will allow Trip Cancellation/Trip Interruption coverage. 

  • You can submit claims for travel that was scheduled to depart from, to or through Brussels between March 22 and March 28, 2016.
  • You must have booked your trip and bought your policy by March 21.

If you want to change your travel plans

If you’re making changes to your travel plans, you should contact your airline providers; many are waiving change fees and offering refunds.

If you need to start a claim with TuGo

You can do so online or over the phone. Learn how to make a claim here.

Have questions about your TuGo Travel Insurance plan in relation to this event? We’re here to help. Give us a call at 1-855-929-8846 or ask us below!

Safe travels,

Sarah

To keep up-to-date on travel advisories for Belgium and other countries, check out the Government of Canada’s website.

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