Help with Medical Bills After Travelling

Here’s some helpful information about what you should do if you receive a bill after submitting your travel insurance claim form.

Receiving a medical bill after you’ve already sent in your claim would confuse the best of us. Here’s what you should you do if you’ve received a bill in the mail after you’ve submitted your claim forms. Charlie Brown comes to mind whenever I find a bill in my mailbox; he seemed desperate for any kind of mail- even bills!

What To Do If You Get A Bill After Submitting Your Travel Insurance Claim Forms?

First off, don’t worry. This happens sometimes. If you get a bill or statement, and it shows an outstanding balance, simply contact your travel insurance company. If you’re holding a TuGo policy, you can scan and email the bills to us at, but you’ll still need to send the originals in the mail.

Here’s our Canadian mailing address:

Claims at TuGo
10th Floor – 6081 No. 3 Road
Richmond, British Columbia
Canada, V6Y 2B2

Why do Medical Bills Arrive Late?

Sometimes US medical providers send automatic statements every 30 days, without checking in with the travel insurance company. Other providers might have made an error: there could have been a miscommunication or misdirection, or quite simply the bill should never have been sent to you. Additionally, the provider may not be aware that you have coverage. Sometimes this happens if you received treatment but you weren’t asked for your information at the time.

The advantage of having coverage with TuGo is that we will help coordinate the payment of all your bills. Just send your bills to us and let us take care of it!

Happy travels,


If You Get A Bill After Submitting Your Travel Insurance Claim?

Mar 6 2014