Privacy Policy

last updated: December 12, 2018

Your privacy and the protection of your Personal Information are very important to us. Our Privacy Policy complies with all federal and provincial laws in Canada. Our Privacy Policy outlines your rights and our responsibilities when you access our websites, mobile applications, products and services.

We will ask for your consent before we collect, use and disclose your Personal Information.

By accessing or using our Services, you agree to this Policy and to our Terms of Services.

Your policy booklet or policy declaration page may also contain further information about privacy matters.

We may make changes to our privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The privacy policy is current as of the “last updated” date appearing at the top of this page.



What personal information do we collect and use?

“Personal information” is information about an identifiable individual, but not including aggregated information that cannot be associated with a specific individual, or information excluded under applicable privacy legislation or regulations, such as publicly available information or certain business contact information. Personal information includes but is not limited to:

  • your name and contact information (including you phone number and email address)
  • your date of birth
  • your trip information (travel costs, dates and destination)
  • your financial information
  • your health and medical information (when applicable)
  • your claims history

Why and when do we collect your personal information?

We collect your personal information when you apply for insurance or get a quote.

We collect it to ensure we provide you with the coverage that is right for you and provide you with the best service possible. If you need to make a claim, we may need to collect additional medical information to help process the claim and to provide the best possible assistance and care. The information is used only as needed, by authorized personnel only and is maintained securely for the period required by law.

We will not disclose or share your Personal Information with others unless we are authorized to do so by Law or you have expressly given us consent to do so.

The information we collect may vary depending on the products you inquire about and services you access.

How do we protect your information?

The privacy and security of your personal information is our main priority. We have strict privacy and security measures in place to safeguard your personal information and prevent unauthorized access. TuGo employees are trained to be diligent about safeguarding personal information. Your personal information is held in a secured area, whether on site or off site, and can only be accessed by authorized personnel.  We only share your personal information with third parties as needed and authorized by law. Any transfer of information is done through secured channels.

Your Online Privacy

You should also be aware that when you visit our websites, we collect certain usage data, such as the number of visitors we receive or what pages are visited most often. This data helps us to understand and improve the usefulness of the information of our services.

Cookies and other technologies

To improve your experience on our site, we may use ‘cookies’ to better understand how you use our websites. These cookies do not contain any personal information and present no security risk to you. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our websites use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website usage and to improve our services.

Device Information, Logging, and Local Storage

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information).

When you use the website, we may automatically collect and store certain information in server logs. This may include: details of how you used the website, such as your search queries; pages visited; browser type; IP address; device manufacturer, brand, model, serial number, and software version; and time and date and duration of use.

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage and application data caches. Any personal information stored on your device will only be saved for the duration of your session on our website and will be erased once your sessions expires or closes. We take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the stored information.

Data storage

We may retain third party service providers (such as Amazon Web Services™) to host the website or certain portions (including on the cloud), and to transfer, store and process data in Canada or any other jurisdiction in which we or our third-party service providers maintain facilities.

Data may be subject to the applicable local laws of that jurisdiction and may be accessible to the law enforcement and national security authorities of that jurisdiction. Hosting services and data provided through or stored on the website may be located in servers and data storage centres outside of British Columbia and/or Canada and may be subject to the applicable local laws of the jurisdiction where the storage centres are located.  By using the website, you consent to us retaining such third-party service providers to host the website or certain portions (including on the cloud), and to transfer, process and store data in Canada or any other jurisdiction in which we or our third-party service providers maintain facilities.

Contact us

You have the right to request access to your Personal Information to verify its accuracy.

For more information about our privacy practices or have questions, please contact our Privacy Officer at:

TuGo
Attn: Privacy Officer
11th Floor, 6081 #3 Road
Richmond BC, Canada, V6Y 2B2

Email: privacy@tugo.com