Here’s some helpful information about what you should do if you receive a bill after submitting your travel insurance claim form.
Receiving a medical bill after you’ve already sent in your claim would confuse the best of us. Here’s what you should you do if you’ve received a bill in the mail after you’ve submitted your claim forms. Charlie Brown comes to mind whenever I find a bill in my mailbox; he seemed desperate for any kind of mail – even bills!
First off, don’t worry. This happens sometimes. If you’re a TuGo policyholder and you get a bill or statement with an outstanding balance, uploading any outstanding bills to your myTuGo account. Unsure of how to upload documents to myTuGo? Here’s how.
Tip: If applicable, be sure to submit a claim to your extended health or employee health plan at the same time you submit your claim to TuGo. This will help speed up the claims process!
Why does this happen?
Sometimes US medical providers send automatic statements every 30 days, without checking in with the travel insurance company. Other providers might have made an error: there could have been a miscommunication or misdirection, or quite simply the bill should never have been sent to you. Additionally, the provider may not be aware that you have coverage. Sometimes this happens if you received treatment but you weren’t asked for your information at the time.
The advantage of having coverage with TuGo is that we will help coordinate the payment of all your bills. Just send your bills to us and let us take care of it!
Happy travels,
Leah
