Our thoughts are with locals and travellers on Mexico’s Pacific coast, as Hurricane Patricia, the strongest hurricane ever recorded in the Western Hemisphere, approaches. Residents have been told to brace for 200-mph winds and torrential rains.

If you’re planning a trip to the area or are currently there, you’ll want to know how your travel insurance protects you. Read on for details.

Travel insurance for Hurricane Patricia

Due to danger posed by Hurricane Patricia, Foreign Affairs, Trade and Development Canada advises against non-essential travel to the coast of Mexico from San Blas to Lazaro Cardenas.

Emergency Medical Insurance:

In the event of a medical emergency, travellers covered under TuGo’s Emergency Medical insurance will be eligible for hospital, medical and related expenses, up to the sum insured.

Trip Cancellation/Interruption Insurance:

Canadian travellers who purchased our Trip Cancellation/Trip Interruption coverage before this official travel advisory may qualify for coverage benefits, if the policy and trip to the affected area were booked before the official Canadian travel advisory came out.

How to contact TuGo from Mexico

For more information about your coverage or for travel assistance, our toll-free numbers are 001-800-514-9976 or 01-800-681-8070.

You can also call us collect using these numbers:




When calling from a public pay phone, use phones marked LADATEL or TELMEX. This allows you to speak with a Canadian operator immediately. Once you’ve got the operator, simply ask to make a call to 1-604-278-4108. That will put you through to us.

If you need emergency consular assistance, contact the Embassy of Canada in Mexico City or the Emergency Watch and Response Centre in Ottawa.

Please be aware that travel warnings are updated regularly. For the latest advisory status, visit the Foreign Affairs, Trade and Development Canada website.

If you’re travelling to other hurricane prone areas, be sure to check out other travel tips during hurricane season.

Safe travels,


What Travellers Should Know About Hurricane Patricia

Oct 23 2015