Have you ever been deathly ill while travelling? Or at least felt like you weren’t going to make it home alive? If you’re a street-food lover or prone to travelling off the beaten track, chances are you have.

Half the fun of travelling is the adventure. But our client, Clara, had an adventure that took a turn for the worst when she got sick in the jungles of Malaysia.

Here’s her story:

It’s not the heat…

Clara was deep in the jungles of Malaysia, when she was suddenly gripped by nausea. She started sweating profusely, and it wasn’t from the heat. She slipped into unconsciousness…just as the local doctor arrived.

Photo cred: Peter coxhead (Own work) [CC0], via Wikimedia Commons
 A daring rescue

Once Clara fell unconscious, her travelling companion contacted our assistance company. We quickly realized Clara’s life was at risk and arranged for evacuation. We set up ground transportation and multiple air transfers to get Clara to an appropriate medical facility in Kuala Lumpur. The journey took 24 hours!

helicopter landing on deck

A welcome trip home

Once at the hospital, Clara was diagnosed with malaria and stabilized until she was able to be air evacuated to Canada to start her recovery.

This adventure shows that travel insurance is nothing without great service. After all, what good is a policy without experienced professionals to coordinate care if you experience an emergency in a remote locale?

Not all care is created equal. While we would have paid the claim to the local doctor if needed, we went the extra mile, making sure Clara got the appropriate care no matter what.

Remember, travel insurance protection is about more than just money. Make sure you find an insurance provider you can trust to provide the best possible care from the cities of the US to the jungles of Malaysia and everywhere in between.

Have a travel adventure or misadventure of your own? We’d love to hear it!

Happy travels,


Yes, You Need Travel Insurance—An Adventure Gone Bad

Jan 23 2014