For many of us, at certain points through the pandemic, in-person access to certain products and services was affected; using our phones, computers and/or tablets to get what we needed has become the norm. In many situations, it also limited our access to doctors, with phone calls or online doctor visits becoming common practice. So, post-pandemic, we understand the importance of having options. That’s why we offer TuGo Telemedicine, a complimentary service available to travel insurance policyholders. If you’re looking for an alternative to a clinic or hospital to have a common medical issue diagnosed and treated, it’s the way to go. To find out more, read on!
How TuGo Telemedicine works for Canadians
TuGo Telemedicine, powered by 1.800MD®, offers Canadian policyholders travelling or studying within the US, the option to consult with experienced, certified physicians right over the phone. TuGo telemedicine service offers 24/7 convenience, so you won’t have to leave the comfort of your room, vacation property or RV to seek medical advice for common ailments.
How to access TuGo Telemedicine for Canadians
This service is available to customers who have TuGo Travel Insurance Emergency Medical Worldwide policies in effect and are seeking medical advice for common ailments, including cold & flu, ear infections, sprains, strains and more. Learn more about the common ailments that can be treated.
To access TuGo Telemedicine, powered by 1.800MD, call TuGo toll-free at 1-866-419-9038, and provide:
- Your name
- Policy number
- Where you currently are in the US
- Phone number to be reached at
- If you’d like to communicate with the physician in a language other than English
In as little as 1 hour of calling TuGo, you’ll be contacted by a physician who can provide a comprehensive consultation, recommend treatment and prescribe resulting prescriptions . Besides saving you a trip to a US clinic or hospital, if a prescription is needed as a result of your consultation, it will be instantly sent to a pharmacy nearby. It’ll save you the trouble of looking for one, which is particularly handy if you’re unfamiliar with the area you’re visiting.
How TuGo Telemedicine works for International Students in Canada
TuGo Telemedicine powered by Maple is available to international student policyholders within Canada. From your smartphone, tablet, or computer, connect directly with a Canadian-licensed doctor who can diagnose and treat common medical issues 24/7 throughout the year.
To use Maple, you’ll need to have a TuGo Student Insurance – For International Students policy in effect and be seeking advice on common medical issues including cold & flu, infections, skin problems and more.
How to access TuGo Telemedicine for International Students
Visit getmaple.ca/tugo and enter your TuGo policy details to create your account. Once you’re set up, connect using the Maple app via text, audio or video chat. Within minutes, you’ll be matched with a doctor you can talk to about your symptoms. They can diagnose common medical issues and prescribe treatments.
If the doctor prescribes medication, the prescription can be sent to a pharmacy near you for pick up or delivered to your door free of charge. If you receive a lab requisition, it should be printed and taken to a lab or imaging centre near you. While you will need to pay for prescriptions upfront, they will be reimbursed by Claims at TuGo. If you have a deductible on your policy, it won’t apply to the online visit or to the resulting prescription expenses.
Having an alternative to a clinic is key in our post-pandemic world. TuGo Telemedicine is perfect for just that! To review the full benefits of this service, head to tugo.com for TuGo Telemedicine details.
Safe travels,
Melissa
Editor’s Note: This post was originally published in September 2020 and has been updated for freshness and/or accuracy.
