All avid bikers will agree – nothing beats the thrill and exhilaration of the open road. But while the element of danger makes it fun, it also leaves the rider vulnerable to many uncertainties on the road.
Motorcyclist enthusiasts, Mark and Lori Rovang, experienced that vulnerability during a motorcycle accident while riding through Powell, Wyoming. Luckily, they had travel insurance; and after recovering completely, and even buying a new motorbike, they’ve agreed to share their story and the role TuGo played in bringing them back to Canada safely.
A motorcycle accident lands Mark and Lori in hospital
Unfortunately, the Rovangs accidentally hit a deer, also leading to being seriously injured themselves. Lori faced a thumb fracture and was rushed to the nearest hospital for a minor surgery. Mark on the other hand, sustained more severe injuries and suffered from broken ribs and a pneumothorax. He was immediately taken to an ICU in Montana, for further treatment.
In case you do get involved in an unfortunate motor vehicle accident, here’s everything you need to know about making a motor vehicle accident claim.
How TuGo’s emergency assistance team helped during a critical time
TuGo’s customer service and claims teams helped Lori, as soon as she was able to call in to inform us of the accident. As Mark’s condition stabilized, the couple thought they would be transferred to a hospital close to home soon. But complications related to his chest tube and pulmonary contusion prolonged their hospital stay in Montana by a few more days. Mark was finally transferred to a hospital close to home, back in Canada, via air ambulance and was able to recover completely in the care of his provincial healthcare services.
We advised Lori to contact their auto insurance company as a primary insurer and co-ordinated with a range of service providers such as nurses and doctors from the US and Canada, social workers, and medical evacuation and air ambulance professionals, to help Mark and Lori get the best care and service possible. Our Claims at TuGo also worked with their auto insurers to get the best possible outcome for their claim.
Mark and Lori share about their experience with TuGo
We were so happy receive these kind words from the Rovangs for our help with their accident and subsequent filing of their travel insurance claim:
We want to thank Mark and Lori for sharing their story. We know how scary a medical emergency away from home can be and were extremely glad to provide Mark and Lori with the care and guidance during such a difficult time.
Watch a similar TuGo travel insurance review by Bridget Milsom who suffered a mountaineering accident in Nepal.
Preparing for a safe road trip
Preparing for a road trip can be a challenge. Remember to find out the type of travel insurance you need before you go; your auto coverage may have limits or restrictions that won’t cover all the expenses when a serious accident occurs. Adding coverage will ensure that you and your travel companion are covered and taken care of in case of any kind of medical emergency, especially when travelling out of your province.
Safe travels,
Melissa
